This instrument contains the general terms and conditions of use of the website “www.solucx.com.br”, as well as the services offered through such Website (the services"). These Terms of Use include our Privacy Policy, which contains the rules and conditions for the use we make of your personal data.

1. The Website Service

1.1. The websites are operated by SoluCX Software for experience management ltda (“SoluCX”, "We", "Us" or "Our", "With us"). "You", "Your", "Your", “User” or “Customer” means the party making use of the Websites and / or the Services. Through the Website, SoluCX offers You access to data and information regarding the Platform.

2. Use of the Website and Acceptance of Conditions of Use

2.1. Your use of the Services and Websites is governed by these General Terms and Conditions of Use (the “General Terms”), You should read carefully before using the Websites and Services.

2.2. Registering, accessing and using the Websites in any way, including navigation, preview, download, generation, receiving and transmitting any data, information or messages to or from websites, You express Your express agreement, on Your behalf and on behalf of Your company or on behalf of Your employer to these General Terms, as periodically updated, whether you are a registered user of the Services or not, You therefore undertake to respect and comply with all provisions contained herein, as well as the provisions of the legal notices that regulate the use of the Websites and Services.

2.3. These General Terms constitute a binding agreement between SoluCX and You. If You do not agree with these General Terms, do not use the Websites or Services.

2.4. SoluCX may update or change these General Terms at any time. After posting the change to these Terms of Use on the Websites, Your continued use of the Services or Websites constitutes Your express agreement to the Terms of Use, as changed.

3. Access to the Website and Services

3.1. In order to access the Website and use the Services, You must maintain and operate the software and hardware necessary for such. You are solely and exclusively responsible for purchasing, install and maintain any and all software and hardware necessary to access the Website and use the Services. We are not responsible for any technical difficulties you experience as a result of using this software and hardware.

4. Registration Process

4.1. SoluCX may ask You to register to use the Free Services and / or request You to register before using any free part of the Service.

4.2. When you register, You agree to provide true information, correct, updated and complete (the “Registration Data”) as requested in the registration format made available to You through the Websites, under penalty of liability under the applicable legislation in force.

4.3. We can depend on your Registration Data to assess Your business situation, to provide information about Our Services (in accordance with Our Privacy Policy), or, alternatively, to identify and / or contact You. If Your Registration Data is not true and correct, or are outdated and incomplete, SoluCX may terminate the Service or terminate Your account and all current or future uses of the Services (or any part of them).

4.4. You will receive a password and account designation the moment you complete the registration process, being certain that such data are personal and non-transferable (the “Access Data”). You are solely and exclusively responsible for maintaining the confidentiality of such data, as well as for all activities that occur through the use of your Access Data.

4.5. Besides that, You commit yourself to:

  • (i) immediately notify SoluCX of any unauthorized use of your Access Data or any other breach of security, including, but not limited, the loss, loss or theft of your Access Data; and
  • (ii) log out of your account at the end of each usage session.

4.6. We will not be responsible for any loss or damage resulting from Your failure to comply with this section.

5. Changes to the Services or Websites

5.1. SoluCX reserves the right to modify, lay off, terminate or discontinue any aspect of the Websites at any time, including the availability of any Services, information, features or functionality accessible through the Websites. We can also impose limitations on certain characteristics, functionalities or services or restrict Your access to parts or all of the Websites and / or Services without prior notice and without implying any liability on Us for any loss you may suffer.

5.2. Any improvements or additions to the Websites or Services will be subject to these Terms of Use, unless We expressly state otherwise. We can introduce new specific sets of terms and conditions for specific Services, as appropriate, or amend specific existing terms and conditions.

5.3. SoluCX reserves the right to, at any time or title, control and / or change the appearance, the development and / or operations of the Website at Our sole discretion, as well as establish and modify the procedures for Your contact with Us, without the need for prior notification.

6. Links to other websites

6.1. The content of any websites You access from Our Websites is completely beyond Our control and access to and permanence on such websites will be at Your own risk.. The inclusion of these links on the Websites does not imply Our endorsement or consent to any products, services, content, information or materials offered by, or accessible to You on third party websites. We do not represent or warrant any third party websites that You may access through the Websites. We cannot accept any responsibility or assume any obligation with respect to any material contained on any other website. Any opinions or recommendations expressed on said other websites are solely those of independent providers and are not, neither do they represent, SoluCX opinions or recommendations.

6.2. All copyrights and trademarks accessible through the links on the Websites are the property of the respective website owners or their licensors..

7. Intellectual property

7.1. The Websites, the services, their structures and all the functionalities contained therein, all the information, Dice, texts, images and graphics and all components used in the websites ("Content") are protected by copyright and other intellectual property rights. You acknowledge that SoluCX owns all rights, titles and interests relating to the Content and that You will not, through the use of the Website, acquire any own rights in it.

7.2. We are the owner of all data from Our operation of the Websites and You must not object to any use of such data by Us.

7.3. You may print a copy of individual sessions from our Websites for Your personal use only, provided that no copyright or ownership notices are removed. The information contained in the Websites and their Content must not be modified in any other way, reproduced (in whole or in part), distributed, transmitted to any other person or entity, incorporated in any document or other material or linked to (electronically or otherwise) without the express written authorization of SoluCX, except as expressly licensed under this General Terms of Use.

7.4. Licenses for the use of Our Websites are granted on a non-exclusive basis, non-transferable, not sublicensable, being revocable at any time in relation to any and all Content provided to You for exclusive use in the processing of internal systems. SoluCX does not grant any other license or authorization regarding your industrial and intellectual property rights or any other property or right related to the Services and / or the Websites. SoluCX reserves any and all rights in its trademarks, Copyright, and other intellectual property rights, available on Our Websites and their use is prohibited without Our express authorization, under penalty of configuration of civil and criminal offenses.

8. No Warranties

8.1. Although We have done our best to ensure that the Website Content is reliable, no warranty (explicit or implicit) is made as to your currency, accuracy, integrity or impartiality and, therefore, You must, if necessary, obtain independent verification of any of the information contained herein.

8.2. We (I) we assume no responsibility, of any nature and any title, about any Content on the Websites, or the Services provided or any information provided by or through the Websites, and (II) we do not guarantee that the Website or any Services or Content therein will be uninterrupted or error-free, what defects will be corrected or which websites, the server on which it is made available or any system connected to it, is free of viruses or other harmful components.

8.3. You acknowledge that You must use the Websites, your Content and the Services at your own risk, and that websites, your Content or the Services may contain technical problems or other limitations for which We assume no responsibility and cannot be held responsible for any damages that may arise from technical problems, limitations, bugs or viruses in connection with Your access to, or use of the Websites, your Content or Services.

9. Responsibilities

9.1. Except in the case of proven willful conduct, at no time will SoluCX be responsible for (to 1) loss or damage of any nature arising as a result of any Content published on the Websites, of these General Terms, Services or any other information, Dice, software or service provided through the Websites; or (b) any losses resulting from orders or purchases of goods or services from third parties made through or based on information or Content provided on the Websites. Our total and cumulative responsibility to You, under no circumstances will it be greater than R $ 1.000 (thousand reais).

9.2. In no event will SoluCX be liable for any indirect damages, of any kind, that can, directly or indirectly, be attributable to the use, or inability to use the Websites, any published content from the Websites, or these General Terms, Services or any information, Dice, software or service provided through the Websites, even if warned of the possibility of such damages or if such damages were foreseeable.

9.3. We will not be liable to You for any delay or failure to perform the Services, or failure to access the Websites or any part of the Content thereon, arising from any cause beyond our reasonable control or providers of Our services.

9.4. You are responsible for the content of Your messages or any other data, information or materials distributed through the Websites. You are responsible for all third party obligations arising from Your use of the Websites, including contractual, tax and regulatory liabilities. You agree to indemnify Us for any costs, expenses or liabilities that we incur, and any claims or lawsuits that may be brought against SoluCX as a result of Your use of the Services, of the Websites or any Content on the same.

10. Acceptable Use Policy

10.1. You agree not to:

  • (i) use the websites, any of their Content as well as the Services for private purposes or personal reasons, but only for Your normal business activities, or Your company or your employer;
  • (ii) use the websites, any Content from them as well as the Services for any unlawful purpose;
  • (iii) consciously make available, through websites or upload files, data or any other materials not owned or licensed to You;
  • (iv) make available through the Websites or upload files or other data or materials that you know contain viruses, bug, corrupted data or other harmful items;
  • (v) interfere with the normal functioning of websites;
  • (we) interfere with the use and access of other parties to the Websites, Your Content and Services; and
  • (vii) to post, post, distribute or disseminate defamatory materials or information, transgressoras, obscene, indecent or illegal through our Services or Websites.

10.2. SoluCX reserves the right to immediately suspend or block Your access to the Websites or any Service, and remove any information or data that we consider to be a violation of any of these General Terms, without prior notice and / or providing said information when requested by public bodies or by court order.

10.3. SoluCX works and will do its utmost to keep the Websites and Services up and running, Yet, all online services are subject to occasional interruptions and stops. SoluCX is not responsible for any interruption or loss that You may suffer as a result of such interruptions or stops.

11. Finished

11.1. SoluCX maintains the right to terminate these Terms of Use and your access to the Websites or any Services at any time, for any reason, Without previous warning.

11.2. You have the right to terminate your access to the Websites and all Services by sending written notice to SoluCX, except for the existence of specific provisions in the Service Agreement and / or Admission Proposal entered into between You and SoluCX.

12. Governing Law

12.1. These Terms of Use and all relationships arising therefrom are subject to the laws of the Federative Republic of Brazil, being elected the forum of the District of the Capital of the State of Santa Catarina, to settle any dispute arising from this instrument.

13. Notifications

13.1. Notifications can be given by Us or You by email via our channels, at our address contato@solucx.com.br

14. General Provisions

14.1. You can't give in, sublicenciar, subcontract, transfer or dispose of any of Your rights and obligations under these Terms of Use without our prior consent. SoluCX may assign the Contract or the rights arising therefrom to any of the companies in the economic group of which it is a part or which may become part in the future, being obliged to communicate to the Client its intention, the Client's right being reserved to terminate this service contract without any additional charge.

14.2. The taxes and other tax charges that are due, directly or indirectly, by virtue of the amounts paid or received under this Agreement or by virtue of its performance will be the responsibility of the taxpayer as defined in the tax rule, no refund.

14.3. These Terms of Use (along with any specific terms and conditions for specific services, including Adhesion Proposal and Service Delivery Agreement) contains the entire agreement between Us in relation to the Services and Your use of the Websites and supersedes all previous agreements between Us in relation to them.

14.4. If at some point, any provision (or part of any provision) of these Terms of Use is, or become illegal, invalid or unenforceable in any respect, under the law of any jurisdiction, this will not affect or impair the legality, validity or enforcement in that or any other jurisdiction of any other provision (or any other part of the same provision) of these Terms of Use.