SoluCX Reports

Reports

In real time

SoluCX offers several online reports for you to monitor performance and extract fundamental analysis to leverage the experience that your company provides

Dashboard

Build specific dashboards for each level of your organization with the information most relevant to them.

With a fully customizable and flexible panel, you can view on your phone and any other device.

Dashboard SoluCX
NPS report
Relator CSAT
CES report

Reports
NPS, CSAT and CES

Follow the evolution of the indicators in real time, filter and compare journeys, regions, channels and time periods.

See which is the attributes of Like&Dislike and Machine Learning that has the greatest impact on the experience offered to its customers.

Drilldown the company / holding levels, groups and units, up to the collaborator level.

Report of
Performance

Track the evolution of the response rate in real time. Make performance comparisons between different channels and cycles;

Filter your analysis by level, touchpoint, journey, channel and period. Create specific views and export the report data.

Performance Report
Hierarchy

All levels and JOURNEYS

Have all journeys and organizational hierarchy replicated in the system, with restricted access to each level.

Implement NPS®

correctly and with the best practices

All metrics in one place

NPS Extract

Extract

– View all ratings and extract insights;

– Refine your analysis by filtering by levels, touchpoints, journeys, intervals, channels, etc.;

– Deal with dissatisfied customers;

– Export all data for specific analysis;

– Integrate with your CRM via API.