– Follow the evolution of NPS® In real time;
– Analyze the consolidated NPS® at each level,
touchpoint, journey, channel and period;
– Compare NPS®between groups / units, intervals
and other indicators;
– Create specific views and export the data
report;
– Distribute the results of specific groups with
exclusive access to your employees.
– Follow the evolution of Real-time NPS;
– Perform consolidated NPS analysis on each level, touchpoint, journey, channel and period;
– Compare NPS between groups / units, periods and with other indicators;
– Create specific views and export the of the report;
– Distribute the results of specific groups with exclusive access to your employees.
– Drill down the company / holding level,
groups and units, up to the collaborator level;
– See which operations, groups, units or
employees have the best and worst NPS®;
– Confirm the statistical relevance
using the sampling error and make filters;
– Filter and sort by volume of evaluations,
experiences, NPS®, detractors, etc.
– Drill down the company / holding level, groups and units, up to the collaborator level;
– See which operations, groups, units or employees with the better and worse NPS;
– Confirm the statistical relevance using the sampling error and make filters;
– Filter and sort by volume of evaluations, experiences, NPS, detractors, etc.
– View received NPS assessments and extract
important insights;
– Refine your analysis by filtering by levels,
touchpoints, journeys, intervals, channels, etc;
– Do dealts with the customers;
– Export all data for specific analyzes;
– Integrate with your CRM via API.
– View received NPS assessments and extract important insights;
– Refine your analysis by filtering by levels, touchpoints, journeys, intervals, channels, etc.
– Do dealts with the customers
– Export all data for specific analyzes
– Integrate with your CRM via API
correctly and with the best practices
The algorithm of this feature dynamically changes likes & dislikes, so you can identify the most critical points of each journey and ensure your customers satisfaction.
Better than word clouds, SoluCX's Machine Learning identifies the the sentiment of the comments and it is possible to follow them as indicators.
Select a sequence of upload channels,
leverage your response rate and ensure the
statistical relevance of your NPS® results
at all levels.
Select a sequence of upload channels, leverage your response rate and ensure the statistical relevance of your NPS results at all levels.
NPS® stands for Net Promoter Score®, a customer loyalty metric
created by Fred Heichheld in 2003 through a publication of an article
in the magazine of Harvard University. It is currently the indicator for measuring the customer experience most used worldwide.
O NPS, acronym for Net Promoter Score, is a customer loyalty metric created by Fred Heichheld in 2003 through the publication of an article in the Harvard University and is currently the indicator to measure the most used customer experience worldwide.
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