– Follow the evolution of NPS® In real time;
– Analyze the consolidated NPS® at each level, touchpoint, journey, channel and period;
– Compare NPS® between groups and units, and other indicators;
– Create specific views and export the data of the reports;
– Distribute the results of specific groups with exclusive access to your employees.
– Drill down the company / holding level, groups and units, up to the collaborator level;
– See which are the operations, groups, units or employees with the the best and worst NPS®;
– Confirm the statistical relevance using the sample error and make filters;
– Filter and sort by volume of evaluations, experiences, NPS®, detractors, etc.
– View incoming NPS ratings and extract important insights;
– Refine your analysis by filtering by levels, touchpoints, journeys, intervals, channels, etc;
- Execute the negotiations with the customers;
– Export all data for specific analyzes;
– Integrate with your CRM via API.
correctly and with the best practices
The algorithm of this feature dynamically changes likes & dislikes, so you can identify the most critical points of each journey and ensure your customers satisfaction.
Better than word clouds, SoluCX's Machine Learning identifies the the sentiment of the comments and it is possible to follow them as indicators
Select a sequence of sending channels, leverage your response rate and ensure the statistical relevance of your NPS® results at all levels.
NPS® is the acronym for Net Promoter Score®, a customer loyalty metric created by Fred Heichheld in 2003 through the publication of an article in the Harvard University. It is currently the most used indicator for measuring the customer experience worldwide.
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