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NPS Awards 2021!

Events and Webinars

Missed any SoluCX event? Don't worry. Follow our events, webinars, congresses and lectures below.

NPS Awards 2021

Exame and SoluCX invite big names from CX to NPS Awards. Discover the companies most loved by Brazilians
28/10/2021

Customer Experience in E-commerce in Times of Black Friday

How to prevent the customer experience on Black Friday from becoming a perception of "Black Fraude"?
28/10/2021

far beyond the patient

How to improve the experience of family and caregivers in health. On this journey there are people who also need attention, comfort and empathy for those seeking excellence in service.
31/08/2021

Journey and Experience Mapping

To improve customer understanding, it is necessary to know what their experiences are, journeys and the main points of contact with your brand.
31/08/2021

How to measure and consolidate the customer experience across multiple journeys

New technologies and forms of consumption have been transforming the way customers relate to brands.
17/08/2021

Demystifying the zone of excellence

We decided to do a Live with the home team and based on our research from the “NPS Benchmark”, let's dive into the collected data and identify the companies that stand out
29/07/2021

The future of mobility and new experiences

With the advance of the pandemic, new transport habits and the use of new technologies, mainly by the new generation, accelerated the global search for mobility solutions.
24/06/2021

Telemedicine in the Patient Experience

Hospitals, clinics and health plans saw in Telemedicine an opportunity to transform the Patient Experience.
01/06/2021

NPS: one of the top ESG metrics

social responsibilities, environmental and governance have been changing the way business is conducted and are increasingly on the agenda.
17/05/2021

NPS Benchmark: Do you know how is the NPS in your segment??

To properly benchmark and identify what a good score is, it is necessary to understand the market and its competitors.
13/05/2021

Financial sector transformations

We identify the differences between traditional banks, digital and public. In addition to listening to the voice of customers regarding this transformation.
04/05/2021

Research methodologies: NPS, CSAT and CES

Understanding all of your customer's steps and knowing which indicator is appropriate for each point of the journey is a fundamental task for a Customer Experience leader.
23/04/2021

How to build journeys and implement indicators to give a voice to the customer

In this edition of Journey Talks you will hear case studies and insights from market leaders and references who are revolutionizing the service industry!
31/03/2021

Webinar - CX Governance

The creation of improvement processes based on the voice of the customer and the implementation of the Customer Centric culture are part of the leader's journey when we talk about CX Governance.
17/03/2021

Workshop - Trust in Research

Do you know what the optimal response volume is for your NPS surveys, CSAT and CES are really reliable? We created a free and exclusive Workshop for you!
24/02/2021

Webinar - The Voice of the Customer

Bring the customer to the center of decisions, is to hear it. It’s giving people a voice at every point of the journey. After all, your client is being heard? We invite two Brazilian references when it comes to giving a Voice to the Client.
17/12/2020

Webinar - Treating patients

Understand the importance of patient care, and how to identify the main problems in the operation to achieve service excellence.
24/11/2020

Webinar - LGPD Challenges

Understand the main points of the law in an objective and simplified way, and how to put together an action plan to adapt your company and its suppliers to the security of personal data of your customers and users.
12/11/2020

Webinar - Machine Learning Applied to CX

Understand how artificial intelligence can optimize your time and assist in management decisions in your business.
22/10/2020

Webinar - The Patient Experience

Want to know how big hospitals, operators and clinics are doing to apply the Patient Experience vision in the healthcare segment?
24/09/2020

Webinar - NPS Economics

Learn how to measure the financial return that a loyal customer brings to your business, applying the CX vision (Customer Experience).
18/08/2020

Webinar - The Pillars of CX

You know the pillars of CX? Know the importance of each of them in the experience that your brand offers?
14/07/2020