Workshop - All about NPS 3.0

Events and Webinars

Missed any SoluCX event? Don't worry. Follow our events, webinars, congresses and lectures below.

All about NPS 3.0

That NPS is the most used loyalty metric by the market you probably already know, but did you know that this methodology gained an important update?

CX in Education: How to measure student experience?

In a period of transformation, where the physical and the digital complement each other, friction points and journeys have become more complex. That is why, it is essential to listen, understand and improve the student experience.

NRF#22 Trends applied to Brazilian retail

Discover the news about the segment, practical applications of new technologies and what big brands are doing to improve customer experience.

The first steps of CX: The first steps of CX?

The first steps of CX.

Hospitality and Travel: A flight through the customer experience

Listening to the voice of the customer is essential to understand their entire journey and make the experience enchanting..

NPS Awards 2021

Exame and SoluCX invite big names from CX to NPS Awards. Discover the companies most loved by Brazilians

Customer Experience in E-commerce in Times of Black Friday

How to prevent the customer experience on Black Friday from becoming a perception of "Black Fraude"?

far beyond the patient

How to improve the experience of family and caregivers in health. On this journey there are people who also need attention, comfort and empathy for those seeking excellence in service.

Journey and Experience Mapping

To improve customer understanding, it is necessary to know what their experiences are, journeys and the main points of contact with your brand.

How to measure and consolidate the customer experience across multiple journeys

New technologies and forms of consumption have been transforming the way customers relate to brands.

Demystifying the zone of excellence

We decided to do a Live with the home team and based on our research from the “NPS Benchmark”, let's dive into the collected data and identify the companies that stand out

The future of mobility and new experiences

With the advance of the pandemic, new transport habits and the use of new technologies, mainly by the new generation, accelerated the global search for mobility solutions.

Telemedicine in the Patient Experience

Hospitals, clinics and health plans saw in Telemedicine an opportunity to transform the Patient Experience.

NPS: one of the top ESG metrics

social responsibilities, environmental and governance have been changing the way business is conducted and are increasingly on the agenda.

NPS Benchmark: Do you know how is the NPS in your segment??

To properly benchmark and identify what a good score is, it is necessary to understand the market and its competitors.

Financial sector transformations

We identify the differences between traditional banks, digital and public. In addition to listening to the voice of customers regarding this transformation.

Research methodologies: NPS, CSAT and CES

Understanding all of your customer's steps and knowing which indicator is appropriate for each point of the journey is a fundamental task for a Customer Experience leader.

How to build journeys and implement indicators to give a voice to the customer

In this edition of Journey Talks you will hear case studies and insights from market leaders and references who are revolutionizing the service industry!

Webinar - CX Governance

The creation of improvement processes based on the voice of the customer and the implementation of the Customer Centric culture are part of the leader's journey when we talk about CX Governance.

Workshop - Trust in Research

Do you know what the optimal response volume is for your NPS surveys, CSAT and CES are really reliable? We created a free and exclusive Workshop for you!

Webinar - The Voice of the Customer

Bring the customer to the center of decisions, is to hear it. It’s giving people a voice at every point of the journey. After all, your client is being heard? We invite two Brazilian references when it comes to giving a Voice to the Client.

Webinar - Treating patients

Understand the importance of patient care, and how to identify the main problems in the operation to achieve service excellence.

Webinar - LGPD Challenges

Understand the main points of the law in an objective and simplified way, and how to put together an action plan to adapt your company and its suppliers to the security of personal data of your customers and users.

Webinar - Machine Learning Applied to CX

Understand how artificial intelligence can optimize your time and assist in management decisions in your business.

Webinar - The Patient Experience

Want to know how big hospitals, operators and clinics are doing to apply the Patient Experience vision in the healthcare segment?

Webinar - NPS Economics

Learn how to measure the financial return that a loyal customer brings to your business, applying the CX vision (Customer Experience).

Webinar - The Pillars of CX

You know the pillars of CX? Know the importance of each of them in the experience that your brand offers?