– Follow the evolution of CES in real time;
– Make a review of the consolidated CES at each level,
touchpoint, journey, channel and period;
– Compare o CES between groups / units, intervals
and other indicators;
– Create specific views and export the data
report;
– Distribute the results of specific groups with
exclusive access to your employees.
– Follow the evolution of CES in real time;
– Make consolidated CES analyzes in each level, touchpoint, journey, channel and period;
– Compare o CES between groups / units, periods and with other indicators;
– Create specific views and export the of the report;
– Distribute the results of specific groups with exclusive access to your employees.
– Drill down the company / holding level,
groups and units, up to the collaborator level;
– See which operations, groups, units or
employees have best and worst CES;
– Confirm the statistical relevance
using the sampling error and make filters;
– Filter and sort by volume of evaluations,
experiences, CES, detractors, etc.
– Drill down the company / holding level, groups and units, up to the collaborator level;
– See which operations, groups, units or employees with the best and worst CES;
– Confirm the statistical relevance using the sampling error and make filters;
– Filter and sort by volume of evaluations, experiences, CES, detractors, etc.
– View incoming CES assessments and extract
important insights;
– Refine your analysis by filtering by levels,
touchpoints, journeys, intervals, channels, etc;
– Do dealts with the customers;
– Export all data for specific analyzes;
– Integrate with your CRM via API.
– View incoming CES assessments and extract important insights;
– Refine your analysis by filtering by levels, touchpoints, journeys, intervals, channels, etc.
– Do dealts with the customers
– Export all data for specific analyzes
– Integrate with your CRM via API
correctly and with the best practices
The algorithm of this feature dynamically changes likes & dislikes, so you can identify the most critical points of each journey and ensure your customers satisfaction.
Better than word clouds, SoluCX's Machine Learning identifies the the sentiment of the comments and it is possible to follow them as indicators.
Select a sequence of upload channels,
leverage your response rate and ensure the
statistical relevance of your NPS results
at all levels.
Select a sequence of upload channels, leverage your response rate and ensure the statistical relevance of your NPS results at all levels.
Born to prove that the concept of surprising the customer is not the main factor for customer loyalty, the Customer Effort Score (CES) or Customer Effort Index (CEI) recommends that the less effort the client has to fulfill his objectives, the greater the chances of brand loyalty. This is a specific satisfaction indicator for services, suitable for short-term analysis, that aims to monitor the Customer Experience, that is, the relationship between the company and its customers. We will talk more about these particularities.
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