It's talking about NPS every day, SoluCX is helping us a lot! Because we have a dashboard and that makes it super easy with store managers. They watch NPS in real time. We are able to monitor this every day and they can immediately do something with that information.

We were looking for a tool that would meet our need to consolidate the results, but that would also , enable us to perform Drill Down by healthcare operators and hospitals in the different journeys of each patient. SoluCX gave us full support during the integration, which was very fast, even involving 14 different brands and their management systems

The action is active, the customer does not need to go to the site, fill a form and deposit it in a box; Also, many customers wanted the opportunity to register compliments, but due to the urgency for other tasks they did not. Now, they receive the survey and have the autonomy to answer it when they think it is convenient, with more time to analyze the service received and expose their comments. In addition to the NPS methodology, the Like and Dislike option allows a deeper analysis.