Biblioteca SoluCX

A fonte de estudo para o profissional de CX

CXPA

Customer Experience Professionals Association (CXPA) – Customer Experience Training English

CXPA believes that CX training is best conducted by qualified providers delivering content grounded in the six competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional.

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